Refund Policy

This policy explains when RITZSOFT TECH (OPC) PRIVATE LIMITED will refund a Ritz Hosting order. Refunds are an exception, not a cooling-off period for services already delivered. Consumer protections under Indian law that cannot be waived still apply.

A new shared hosting order is eligible for a refund within 7 days of payment if either:

• We cannot provision the VestaCP account after a reasonable number of retries, or
• The service is materially unavailable (the account cannot be used for its listed purpose) and we cannot restore it in a reasonable time

Once the account is provisioned and usable, refunds are not given because you changed your mind, chose the wrong plan, or decided not to point DNS.

The SME plan is refundable only before we have provisioned the dedicated 2 vCPU / 4 GB server. After the VPS exists (even if you have not yet uploaded a site), the order is non-refundable because the hardware term has started.

Managed VPS is refundable only before you have given us SSH access and we have started work on your server. After we log in, install, harden, or migrate, the management fee for that term is non-refundable. Your own VPS provider’s charges are never billed or refunded by us.

• Domain names you registered with a third-party registrar
• Content loss after you change DNS, delete files, or ignore backup advice
• Time after the account has been used in production beyond the 7-day shared-hosting window
• Renewal invoices for a term already underway once the service remained active
• Abuse-related suspensions (spam, malware, phishing, or other acceptable-use violations)
• Third-party software licences, SSL from other vendors, or cloud invoices you pay directly

Email info@ritzsoft.in from the account address with the order or invoice number and the reason. We may ask for diagnostics. Approved refunds are sent through Razorpay to the original payment method. Bank or UPI timelines are outside our control; most refunds complete within 5–10 business days after we issue them.

We may, at our discretion, offer account credit instead of a cash refund where that better matches the issue (for example a short outage on an otherwise working service). Credits are not cash and expire if the account is closed.

Contact support before disputing a Razorpay payment. A chargeback opened without first giving us a chance to apply this policy may result in immediate suspension and account closure. We will provide Razorpay and the bank with logs showing provisioned service where that is the case.