Terms of Service

These Terms of Service (“Terms”) govern access to and use of Ritz Hosting websites, client portals, and hosting-related services (together, the “Services”). The Services are operated by RITZSOFT TECH (OPC) PRIVATE LIMITED (“Ritzsoft”, “we”, “us”), registered in India at 19, South Street, Malaiadivaram, Muthalagupatti, Dindigul – 624002, Tamil Nadu, India.

By creating an account, placing an order, or paying an invoice you agree to these Terms, the Privacy Policy, the Refund Policy, and the GST Invoicing Policy. If you buy on behalf of a company, you confirm you are authorised to bind that company.

You must provide accurate registration details and keep your login and VestaCP credentials confidential. You are responsible for all activity under your account, including websites, email, databases, and files hosted on it. Notify us at info@ritzsoft.in if you believe credentials were compromised.

We may refuse, suspend, or close an account that is incomplete, abusive, or used to harm the platform or other customers.

Unless a plan description says otherwise:

• Personal and Agency are shared hosting accounts we create on our VestaCP cluster after Razorpay confirms payment.
• SME is a dedicated 2 vCPU / 4 GB VPS that we provision and manage. It is not a shared hosting account. Provisioning starts after payment and is queued during IST business hours.
• Managed VPS is a management service on hardware you already own. After payment we contact you for SSH access. You remain the customer of your cloud or VPS provider and remain responsible for that provider’s invoices. We do not take over your cloud billing account.

Listed resources (disk, bandwidth, domains, email) are plan limits, not unlimited guarantees. We may throttle or suspend an account that persistently exceeds fair use on a shared node.

You bring your own domain. We do not register domains as part of these plans. You must point DNS as we instruct. We are not liable for downtime, email disruption, or data loss caused by DNS changes you make, by a registrar, or by a third-party DNS host.

You may not use the Services to:

• Distribute malware, phishing, or exploit kits
• Send unsolicited bulk email (spam) or operate open relays
• Host unlawful, infringing, or fraudulent content
• Mine cryptocurrency or run workloads that starve other tenants on shared hardware
• Attempt to access other customers’ data, the hypervisor, or panel APIs without authorisation
• Resell shared accounts in a way that conceals the end user from abuse reports, unless we have agreed in writing

We may suspend immediately if an account harms a server, triggers a legal complaint we cannot reasonably ignore, or is used for the activities above. Shared hosting is not a high-risk or high-volume mail platform.

Servers we manage include Ritzsoft Shield (WAF, IDS/IPS, and related hardening). That layer reduces risk; it does not make a site unhackable. You remain responsible for application security, plugin updates, passwords, and the content you install. Panel API hashes never leave our servers. Credentials we generate for VestaCP are shown in the client portal and welcome email; change them if your process requires it.

Daily snapshots are a convenience with the retention stated on the plan (typically 7 or 14 days). They are not a substitute for your own off-site backups. Restores are on request during support hours. We do not guarantee that every file or database will be recoverable after hardware failure, ransomware, or a change you make.

Prices are in Indian Rupees (INR), exclusive of GST unless a checkout screen shows a tax-inclusive total. GST is added at the rate configured for the invoice (currently 18% unless the law or our settings require otherwise). Payment is collected through Razorpay (UPI, cards, netbanking, and other methods Razorpay offers).

Hosting is billed per term against a GST tax invoice. We do not take an automatic recurring mandate unless we later offer that as an optional method and you opt in. Failed shared provisioning is retried by support; it does not automatically void a paid invoice. See the GST Invoicing Policy and Refund Policy.

We issue a renewal invoice before the due date. If it remains unpaid after a short grace period, we may suspend the service until payment. After a longer unpaid period we may terminate the service and delete data. You should export sites and mail before you cancel or allow an invoice to lapse.

Standard support is Monday – Friday: 9:00 AM – 6:00 PM (IST). Phone support is included on plans that list it. Emergency work outside those hours may be available for managed or SME customers at our discretion and is not a 24×7 SLA unless a separate written agreement says so.

To the maximum extent permitted by Indian law, we are not liable for indirect, incidental, special, or consequential loss, lost profits, lost data, or reputational harm. Our total liability arising out of a paid order is limited to the fees you paid us for that order’s current billing term. This does not exclude liability that cannot be excluded by law.

You will defend and indemnify RITZSOFT TECH (OPC) PRIVATE LIMITED against claims arising from your content, your customers’ content, your misuse of the Services, or your breach of these Terms.

You may stop using the Services at the end of a paid term by not paying the renewal invoice, or by emailing info@ritzsoft.in. We may terminate for non-payment, acceptable-use violations, or if we discontinue a product with reasonable notice. Prepaid unused time is handled only as described in the Refund Policy.

We may update these Terms. The “Last updated” date at the top of this page will change. Continued use after the update constitutes acceptance. Material billing changes apply to the next invoice, not retroactively to a term already paid, unless the law requires otherwise.

These Terms are governed by the laws of India. Courts at Dindigul, Tamil Nadu have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

RITZSOFT TECH (OPC) PRIVATE LIMITED
19, South Street, Malaiadivaram, Muthalagupatti, Dindigul – 624002, Tamil Nadu, India
Email: info@ritzsoft.in
Phone: +91 90927 25149